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What You Agree to When You Use pisowin

These terms set out the rules that apply to your pisowin account — from opening it to cashing out via GCash, Maya or InstaPay. Read them before you start; they tell you exactly where you stand.

Account eligibility rulesGCash, Maya & InstaPay deposit termsWithdrawal and payout conditionsAccount suspension policyDispute resolution process
pisowin What You Agree to When You Use pisowin
TERMS CONTACT

Ask Us About Your Account Terms

If any part of these terms is unclear, or if you need to flag an account issue, our support team is the right first stop. You can reach us through live chat inside your account dashboard, by email, or via our social channels. We aim to respond to terms-related queries within one business day.

Team online

Live Chat

Open the chat widget inside your account dashboard. This is the fastest way to get a terms clarification or flag a transaction dispute while your session is active.

Email Support

Send your query to our support address for written records of any terms discussion. Useful for withdrawal disputes or identity verification questions that need a paper trail.

Social Channels

Reach us through our official social pages for general account questions. For account-specific issues, always use live chat or email so we can verify your identity securely.

HOW WE HANDLE IT

Account Security and Your Rights Under These Terms

We handle your account data and payment records with care. Here is how we manage the four areas that matter most to you as an account holder.

Payment Data Handling

GCash, Maya and InstaPay transactions are logged against your account for dispute resolution. We do not store full wallet credentials — only the transaction reference needed to trace a payment.

Account Security Practices

Your account is protected by OTP verification on login from an unrecognised device. If you suspect unauthorised access, use the lock-account option in settings and contact live chat immediately.

Data Retention Period

Transaction records and account activity logs are retained in line with applicable Philippine law requirements. You may request a summary of your account history by contacting support via email.

Requesting a Terms Change or Correction

If you believe a term was applied incorrectly to your account, submit a written dispute via email with your account reference number. We review all disputes before responding within three business days.

Questions About These Terms, Answered Plainly

These are the questions we get most often about how our terms work in practice — covering accounts, payments and what happens when something goes wrong.

Yes. GCash, Maya and InstaPay deposits are all covered by these terms. Transaction limits set by each provider apply on top of our own account rules, and both must be met.

We may update terms at any time and will post the revised version on this page. Continuing to use your account after an update means you accept the new terms. Contact support if you have concerns before your next session.

Accounts in breach may be suspended while we investigate. You will be notified via your registered contact details. You can respond through live chat or email during the review period.

Email support with your account reference and the transaction details in question. We review all withdrawal disputes and respond within three business days with our findings in writing.

Yes. Any promotional credits or bonus conditions are published separately on the promo board inside your account. Those specific conditions apply alongside, not instead of, these main account terms.

Access is for eligible account holders where local Philippine law permits. One account per person applies. Shared or multiple accounts breach these terms and may result in suspension pending review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.