Reference

What Governs Your Account on pisowin

These legal terms set out the rules that apply when you open and use a pisowin account, including how your data is handled, how payments via GCash, Maya, and InstaPay are processed under our policy, and what your rights are.

Account eligibility rulesGCash, Maya, InstaPay payment termsData handling and privacyCookie policyContact rights and requests
pisowin What Governs Your Account on pisowin
POLICY CONTACT

Reach Us for Legal and Policy Queries

If you have a question about these terms, want to submit a data request, or need to flag a compliance concern, our support team is the right starting point. You can reach us through live chat directly inside your account, by email at our published support address, or through the in-app help section on mobile. We aim to acknowledge legal and data-related queries within one working day.

Live Chat Access live chat directly from your pisowin account dashboard. Use this for urgent policy questions or to flag an account-access concern quickly.
Email Support Send detailed legal or data-rights requests to our published support email. Include your registered account name and the specific policy area you are asking about.
In-App Help Open the Help section inside the pisowin mobile app to find policy documents, submit a query form, or check the status of an existing support ticket.
ACCOUNT PROTECTION

How We Handle Data, Cookies, and Account Security

Your account security and personal data are managed under a clear set of practices. We use SSL encryption on all connections, including those made through the pisowin mobile app on Android and iOS. Cookies are used to keep your session active and to remember your payment preference between visits — you can manage cookie settings through your browser or device. If you believe your account has been accessed without your permission, contact support immediately so we can lock the account and review recent transaction activity.

Data Handling

We collect only the account data needed to verify your identity and process payments via GCash, Maya, and InstaPay. No data is sold to third-party advertisers.

Cookie Policy

Session cookies keep you logged in and remember your last payment method. You can clear cookies at any time through your browser settings without losing your account.

Account Security

SSL encryption covers every page and transaction. OTP verification is required at login and when you add a new GCash or Maya withdrawal address to your account.

Retention and Requests

Transaction records are retained as required by applicable rules. To request a copy of your data or ask for a correction, submit a formal request through live chat or email.

Common Legal Questions About Your pisowin Account

These are the questions we hear most often about our legal terms, your data rights, and how account policies work in practice. If your question is not covered here, reach out through live chat or email support.

Account access is available to eligible individuals where local law permits online gaming. It is your responsibility to confirm your eligibility under Philippine law before you open an account.

We collect your name, mobile number, and the payment method you register — such as your GCash or Maya wallet number. This data is used solely for account verification and payment processing.

Yes. Submit a written data-access request through our email support or live chat. Include your registered account name and we will respond within the timeframe required by applicable data rules.

Cookies keep your session active and save your last-used payment preference, such as GCash or InstaPay. You can disable non-essential cookies in your browser settings; your account remains accessible.

Certain records are retained for the period required under applicable law even after account closure, particularly transaction history linked to GCash, Maya, or InstaPay payments. You may request deletion of non-mandatory data.

Direct your dispute to our support team first via live chat or email. Provide your account details and a clear description of the issue. We will review and respond before any external escalation steps are needed.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.