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How pisowin Handles Your Personal Information

This Privacy Policy covers every piece of information you share when you open an account, fund it via GCash, Maya, or InstaPay, and use our platform — so you know exactly what we collect, why we keep it, and how to request changes.

Account data protectionGCash & Maya transaction privacyYour right to access recordsData retention policyContact us to correct data
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pisowin How pisowin Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply encryption at every point where your data moves — from the moment you tap your InstaPay confirmation through to when a withdrawal lands back in your e-wallet. Account access is protected by a one-time PIN sent to your registered mobile number each time we detect a new device or an unusual session pattern. We review our data practices regularly to stay consistent with Philippines data privacy requirements, and we update this policy when our processes change.

Encrypted Data Transfer Every transaction record — whether it's a GCash deposit or an InstaPay cashout — moves through SSL-encrypted channels so it cannot be intercepted in transit.
Account Security Checks A one-time PIN is sent to your registered mobile number whenever a new device attempts to log in, reducing the risk of unauthorised access to your account.
Data Retention Limits We keep your data only as long as required under applicable Philippines regulations. Once that period passes and your account is closed, we delete records per our schedule.
No Third-Party Data Sales Your name, contact details, and payment history are never sold. Data shared with payment processors is limited strictly to what is needed to complete your GCash or Maya transaction.
REACH US DIRECTLY

How to Contact Us About Your Privacy

If you want to review, correct, or delete your account data, reach our privacy team through any of the channels below. For payment-related data queries — such as a GCash transaction record you want explained or a Maya withdrawal log you want removed — include your account email and the relevant transaction reference so we can pull the right record quickly.

Team online

Live Chat

Open the chat icon while logged in to raise a privacy request. Our team will acknowledge your message and confirm next steps.

Email Support

Send your data access or deletion request to our support address listed in your account settings. Include your registered email and the nature of your request.

Account Settings

Some data corrections — like updating your registered mobile number linked to your GCash or Maya wallet — can be made directly inside your account profile page.

Common Questions About Your Privacy Rights

Below are the questions we hear most often about how your data is handled. If something is not covered here, use the live chat or email channel listed above to raise your query directly with our privacy team.

We collect your name, email address, date of birth, contact number, and the wallet details you link — such as your registered GCash or Maya number — for identity verification and account security.

No. Your GCash and Maya PINs stay within those wallet apps and never reach our servers. We only record the transaction reference and amount needed to confirm a deposit or withdrawal on your account.

We retain your records for as long as required under applicable Philippines regulations. Once your account is closed and the retention period lapses, we delete your data in line with our scheduled purge process.

Yes. Send a data access request via email or live chat, include your registered email address, and we will provide a summary of the personal information held on your account within a reasonable timeframe.

Log in and visit your account settings for basic corrections like your mobile number. For deletion requests, contact our privacy team through live chat or email with your account details and the specific data you want removed.

We share data only with payment processors — like InstaPay partners — and only the minimum needed to complete your transaction. We do not sell your personal information to advertisers or unrelated third parties.

We post the updated policy on this page and note the revision date at the top. If a change materially affects how your data is used, we will notify you via your registered email or an in-account message.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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